Privacy policy
Last updated: October 1, 2026
This Privacy Policy describes how Ikehiko Corporation Co., Ltd., doing business as "IKEHIKO Japan" (the "Site", "we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ikehikojapan.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your email address, phone number, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Payment: Shopify Payments, Google Pay, and credit card payments (Visa/Mastercard/American Express/JCB).
- Shipping: DHL, UPS, or FedEx via Pegasus Global Express (selected depending on destination), who collect information to fulfill and deliver your orders.
- Analytics: Google Analytics.
- Advertising: Google Ads, Meta (Facebook/Instagram) Ads, Criteo, X (Twitter) Ads, and TikTok Ads.
- Marketing and customer support: Shopify Inbox, WhatsApp, and Judge.me.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and maintain your account, arrange for shipping, and facilitate any returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set forth in its own Privacy Policy.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, and to show you advertisements for products or services. As described in "Cookies" below, we only use hashed data (derived from your name, address, email address, and purchase history) for this purpose. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6(1)(f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6(1)(f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in being responsive to you and maintaining our business relationship with you, according to Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use hashed data derived from your name, address, email address, and purchase history solely for advertising purposes. We also use Cookies to power and improve our Site and our Services, and to run analytics to better understand user interaction with the Services.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly or no longer be available.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., payment processing, shipping and fulfillment, data analytics, customer support, cloud storage).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- In connection with a business transaction such as a merger, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information for the purposes set out above:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address and phone number (in hashed form) | Business and marketing partners |
| Commercial information such as records of products purchased (in hashed form) | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
The Company retains your personal information only for as long as necessary to achieve the purposes described in this Policy, such as maintaining your account, providing the Services, or complying with legal obligations. Personal information will be deleted without undue delay once the retention period has elapsed, except where retention is required by applicable law.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may request access to the personal information we hold about you, including how we use and share it.
- Right to Delete: You may request that we delete personal information we maintain about you.
- Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may request a copy of your personal information and, in certain circumstances, request that we transfer it to a third party.
- Restriction of Processing: You may ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw this consent.
- Appeal: You may appeal our decision if we decline to process your request, by replying directly to our denial.
- Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before providing a substantive response to your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live you may lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Users
The Company ships products to customers worldwide, and many of our service providers listed above are located outside Japan, including in the United States and Canada. As a result, your personal information may be transferred to, and processed in, the countries where these service providers are located.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Email: iksupport@ikehiko.co.jp
Company name and address: Ikehiko Corporation Co., Ltd., 1052 Miyanouchi, Oki-machi, Mizuma-gun, Fukuoka 830-0424, Japan
Representative: Masatada Mikami
Phone: +81-944321203
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
Governing Language
In the event of any discrepancy between the Japanese and English versions of this Policy, the English version shall prevail.