Refund policy
Last updated: October 1, 2026
This Policy sets out how returns, exchanges, and refunds are handled on the website (ikehikojapan.com) operated by Ikehiko Corporation Co., Ltd. ("the Company").
1. Return Period and Eligibility
The Company will accept a return only if the product is defective or was shipped to you in error, provided that you contact the Company within 7 days of delivery and the product remains unopened.
Except as set out in Section 2 below for EU/EEA/UK customers, the Company does not accept returns for reasons attributable to the customer, such as ordering the wrong size, placing the wrong order, or the product not matching your expectations.
2. Right of Withdrawal for EU/EEA/UK Customers
If you reside in the EU, an EEA member state, or the UK, you have the right to withdraw from your order and return the product for any reason within 14 days of delivery, without needing to provide a reason (the "Right of Withdrawal").
This 14-day return period is not a policy set by the Company; it is a legal requirement under EU/EEA/UK consumer protection law. However, custom orders made to your specifications may be excluded from this right under an exception provided by that law.
This Right of Withdrawal is available only within 14 days of delivery. If you contact us after this period, only returns due to an initial defect or shipping error, as described in Section 1, will be accepted.
For return shipping costs relating to this Right of Withdrawal, see Section 4 below.
If you wish to exercise your Right of Withdrawal, please use the Cancel Contract form below.
3. Eligible Reasons for Return
The Company accepts returns for the following reasons.
- The product has an initial defect
- The Company shipped the wrong item
In addition to the above, customers residing in the EU, an EEA member state, or the UK may return a product for any reason under the Right of Withdrawal described in Section 2.
4. Return Shipping Costs
If the product is defective or was shipped in error, the Company will bear the cost of return shipping.
If you are an EU, EEA, or UK customer returning a product under the Right of Withdrawal described in Section 2, you shall bear the cost of international return shipping.
5. Exchanges
Exchanges are subject to the same conditions as returns. The Company does not accept exchanges for reasons attributable to the customer.
Exchanges are accepted only if the product is defective or was shipped in error, provided that you contact the Company within 7 days of delivery and the product is unopened and unused. In this case, the Company will bear the cost of shipping.
6. How to Request a Return or Exchange
Please use the appropriate form below depending on your reason for contacting us.
- Returns/exchanges due to an initial defect or shipping error, or other questions: the "Contact Us" form (within 7 days of delivery)
- Exercising your Right of Withdrawal (EU, EEA, or UK customers): the "Cancel Contract" form (within 14 days of delivery)
- Contact us using the appropriate form above, within the applicable period
- Include your order number and the reason for your request, with photos if the item is defective or incorrect
- We will confirm your eligibility and provide return instructions
- Once we receive and inspect the returned item, we will process your refund to your original payment method within 10 business days
The Company is not liable for any difference arising from currency exchange rate fluctuations.
→ Contact here (initial defect, shipping error, or other questions)
→ Cancel Contract (EU/EEA/UK Right of Withdrawal)
7. Contact Us
If you have received a defective or incorrect item, or have a question about a return or exchange, please reach out using the link below.
8. Governing Language
In the event of any discrepancy between the Japanese and English versions of this Policy, the English version shall prevail.